Field management software (FMS) is becoming an increasingly essential method for facility maintenance companies to gain control over their business commodities. According to a 2017 report by Capterra, productivity software is a number one priority for small trades to invest in. Competitors of these small businesses have already made the transition to FMS and are seeing rapid improvements. In today’s age, where technology is implemented into every type of job, it can be detrimental if a business falls behind without the proper equipment established. Facility management (FM) is an industry that deals with a high number of low-paid jobs; therefore, it is vital to have a system in place that can handle a large amount of these tasks.
Productivity is one of the first qualities that improves drastically with the implementation of FMS. Take a look at the following reasons as to why this is the case.
Connects Back Office to Field Engineers
Having a system in place which enables clear communication between the office workers and field engineers improves the number of tasks in which a business can complete daily. Most reputable FMS providers give users access to features such as mobile engineer tracking and mobile forms. The mobile engineer tracking feature can be used by the back office workers to track field engineers and assign the best possible worker to a job. Engineers who use the mobile forms feature can view digital forms, certificates and risk assessmentswhile out on a job. With the use of these features, resources are optimized, communication is more fluent and efficiency is bolstered.
Allowing field personnel with the ability to access job information via a mobile device gives them the advantage of being compliant with every task. For example, an engineer who needs to carry out regular boiler servicing for a specific site is required to fill out risk assessments to abide certain regulations. FMS makes this significantly easier for engineers to do, as it is a forced requirement for assessments to be completed at the end of every job. Moreover, it is made quicker and simpler to do, meaning less hassle and more tasks completed on time. Also, with an integrated system in place, the back office can view any changes which an engineer makes to a job and stops the need for unnecessary, time-consuming follow-up communication. Hence, all workers stay productive.
Extra Money to Bolster Company
Manual management systems such as spreadsheets and paperwork can accumulate to excessive costs and lower productivity levels. Using an online, all-in-one FM software means that companies are exerting fewer resources and staying more organized. Keeping company and customer data secure on a cloud-based FMS eliminates the chance of information being corrupted or going missing. Moreover, this saves a trade money as the need to replace lost information is cut down. With extra funds, a trade can strengthen other parts of their business, which are falling behind.
Ability to Analyze Company Progress
To fully understand where a business stands with their productivity, a thorough analysis needs to be made. FMS can do just this by generating powerful reports and visualization of both financial and operational data. This reporting feature is the decision-making platform for many FM companies who use FMS. Normally, data can be viewed in different formats such as pie charts, bar graphs, heat maps or league tables. Whether a trade wants to see their monthly job profitability or how many maintenance jobs were completed on a specific day, business productivity is the foremost importance with this feature. By having a visual representation of a trade’s performance status, employees are not only aware of the company’s strengths and weakness but their individual ones. Company perception is increased and there is a clear connection made between productivity and other business factors.
A Calmer Work Environment Is Established
When an FM business makes the transition from manual job management to online FMS, a more controlled and relaxed work environment is forged. Instead of completing dull admin duties, workers are doing the jobs that they were intended to do in the first place. The workload is kept down, admin burden is decreased, and managers have more time to dedicate towards employees. As a result of these changes, colleague rapport is improved, stress is reduced from better time-management and a more positive work atmosphere leads to happier employees.
It is evident that FMS not only improves a company’s productivity levels but also benefits many qualities, which help a business, succeed. Customer satisfaction, quality of work and company reputation are all affected by the implementation of the right FMS. There are tons of factors involved in the operations and productivity of an FM business. While some factors are unable to be controlled, the right FMS tool can make the process smoother by improving the interaction and visibility of workload.